Implementation, Dev,
Support & AMS.
Complete full-lifecycle execution for mission-critical SAP landscapes: Greenfield & Brownfield S/4HANA rollouts, Clean Core custom development, and SLA-driven 24/7 Application Management Services (AMS).
Four Pillars of SAP Lifecycle Excellence
Designed for enterprises seeking high-velocity rollouts, continuous innovation, and zero operational disruption.
Enterprise Implementations
Greenfield, Brownfield, and Selective Data Transition (SDT) to SAP S/4HANA Cloud (Public/Private) and On-Premise. Includes automated data migration pipelines, cutover rehearsal, and hypercare support.
- ✓ S/4HANA Migration Factory
- ✓ Business Partner (BP) Synchronization
- ✓ Zero-Downtime Cutover Strategy
Custom Development (Dev)
Clean Core side-by-side extensibility utilizing ABAP RESTful Application Programming (RAP), SAP Cloud Application Programming (CAP), SAP Fiori UI5 responsive web apps, and enterprise API gateways.
- ✓ SAP BTP Side-by-Side Extensions
- ✓ Custom Fiori UI5 Applications
- ✓ ABAP Cloud / RAP Architecture
SAP Basis & Infrastructure
Core SAP Basis administration, SAP HANA 2.0 database performance tuning, backup & disaster recovery orchestration, transport management (TMS), and system kernel upgrades.
- ✓ HANA DB Memory & Index Tuning
- ✓ OS/DB Cloud Migrations
- ✓ Patch Management & Security Notes
Application Management (AMS)
SLA-guaranteed 24/7 Application Management Services. Covering functional & technical resolution, user ticket management, continuous enhancements, and root-cause problem management.
- ✓ L1 (Helpdesk) to L3 (Expert Core)
- ✓ Strict MTTR & Uptime Guarantees
- ✓ Monthly Release & Enhancement Sprints
AVAN Incident Support Matrix
| Severity Level | Impact Profile | Resolution Target | Coverage |
|---|---|---|---|
| Severity 1 (Critical) | Production system down, core business processes completely halted, revenue loss risk. | < 2 Hours Target | 24/7/365 |
| Severity 2 (High) | Major module degradation (e.g. billing or dispatch delayed), workaround available but urgent. | < 8 Hours Target | 24/7/365 |
| Severity 3 (Medium) | Non-critical issue, single user impacted, reporting exception, standard configuration tweak. | < 24 Hours Target | Business Hours (9x5 / 16x5) |
| Severity 4 (Low) | Minor feature enhancement request, UI customization, user master maintenance, general guidance. | Scheduled Sprint Release | Standard Hours |
L1 Helpdesk & Triage
First-line incident response, password resets, authorization checks, user access provisioning, basic navigation support, and initial issue diagnosis and routing.
L2 Functional & Tech Config
Configuration changes, batch job monitoring, integration error reprocessing (IDocs, OData, SOAP), report generation, and module-specific functional investigations.
L3 Expert Core Engineering
Advanced ABAP code debugging, performance bottleneck remediation, custom BTP microservice fixes, SAP Notes application, database tuning, and emergency patch deployment.
Ready for Zero-Downtime SAP Operations?
Schedule a technical consultation with our Principal SAP Architects in Hyderabad to evaluate your current landscape, SLA benchmarks, and AMS cost optimization model.